Travel Apps or Travel Agents?

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Global travel deals publisher Travelzoo (NASDAQ:TZOO) has conducted a survey of 6,000 of its Asian, European and North American members to determine how consumers in different markets research and book holidays. While travel apps have been adopted by a vast majority of Chinese respondents – with over 85% of Chinese Travelzoo members saying the use of travel apps as the easiest way to book a holiday, and over 70% saying they plan to book flights, cruises, package holidays and hotels via apps – among European respondents there is resistance to book travel on mobile.

Richard Singer, Travelzoo’s European President, said, “What the research shows is the significant difference of opinion across various nations regarding the most trustworthy and reliable ways of both researching and booking travel. It’s important for travel brands to recognise that these cultural nuances are the difference between success and failure in today’s competitive travel environment. Having a top-notch app in China is critical, while in markets like Germany and Canada the role of the travel agent remains significant. As a business, Travelzoo is constantly adapting the way our deals are presented to our members across the globe – we have to stay on top of cultural trends and shifts in order to appeal to the many markets we now operate in.”

Travelzoo’s survey also explores which sources its members trust the most at the start of their search for a holiday when they are finding inspiration on what and where to book. Respondents from all markets place more trust in travel-deal websites (69%) than any other source, including guidebooks, travel agents, review sites and feedback from friends and family.

Canadians and Germans value travel agents more than any other nation polled, with 40% of Germans and 37% of Canadians using agent websites for inspiration. 10% of Germans and Canadians also say their finaldecision on what to book would be most influenced by travel agent or operator websites – for the UK and Spain this number drops to 2%.

A shift occurs in most markets when it comes to the final decision on booking. Review sites and advice from family and friends surpass travel-deal websites for all markets apart from France and Spain, where deal websites retain their position as the most influential. Respondents in Canada, China, the UK and the US say review sites have the most influence on their final decision. In Germany, the final decision is most strongly based on advice from friends and family, with travel-deal websites the second-most influential. German members are the least influenced by review sites, with just 11% saying they would base their final decision to book decision on what they see on such websites.

China’s enthusiastic adoption of travel apps is confirmed by Vivian Hong, Travelzoo’s President of Asia Pacific, who said, “The Chinese population has a very close relationship with digital technology, and we are always keen to be the first adopters. For example, platforms such as WeChat are becoming more influential than emails. According to the China Internet Network Information Center, there are over 245 million email users in China, and the email usage rate dropped by 36.7% last year. By contrast, WeChat has a total of 697 million active user…”

 

Read full article: Travel Apps or Travel Agents? via www.travelindustrywire.com

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